Refund policy
Return & Refund Policy
We want you to feel confident when shopping with us. If something isn’t right, here’s how we can help:
🗓️ 30-Day Return Window
You have 30 days from the date of delivery to request a return.
✅ Return Eligibility
To be eligible for a return, your item must:
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Be in the same condition as you received it
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Be unworn or unused
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Have all original tags
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Be in its original packaging
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Include the receipt or proof of purchase
📦 How to Start a Return
To begin a return, please email us at hi@famgraving.com.
If your return is approved, we’ll send you a return shipping label and instructions on how to send it back.
📍 Return address:
214 E. Oak Street
Kissimmee, Florida 34744
❗Note: Returns sent without prior approval will not be accepted.
💥 Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at hi@famgraving.com so we can make it right.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
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Personalized or custom-made products
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Sale items
If you’re unsure whether your item is eligible for return, feel free to reach out.
🔁 Exchanges
We do not offer exchanges on personalized items, as they are made uniquely for you and cannot be modified once created.
🇪🇺 EU 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to return your order within 14 days of delivery, for any reason.
The item must meet the same return conditions listed above.
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the refund status.
If approved, the refund will be processed back to your original payment method within 10 business days.
🔔 Please note:
Your bank or credit card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at hi@famgraving.com.